Shipping policy
Shipping Destinations
We currently offer shipping to:
- United States
- Canada
Shipping Costs
Free Standard Shipping is available on all orders shipped to the United States and Canada. No minimum purchase is required.
Order Processing Time
- Order Handling Time: 1–2 business days (Monday–Friday)
- Order Cut-Off Time: 3:00 PM (EST)
Orders placed after 3:00 PM (EST), on weekends, or on public holidays will be processed on the next business day.
Delivery Time
For orders shipped to the United States and Canada:
- Processing Time: 1–2 business days
- Transit Time: 4–7 business days
- Estimated Delivery Time: 8–10 business days
Please note that delivery times are estimates and may vary due to factors beyond our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Carriers
We work with trusted shipping partners, including USPS Retail Ground and other reliable local carriers, to ensure your order is delivered safely and efficiently in both the United States and Canada.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to become available.
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order.
Once an order has been shipped or is in transit, we are unable to modify the delivery address.
CONTACT INFORMATION
Support: Monday - Friday: 9:00 am - 6:00 pm
Phone: +44 7446290303
Email: contact@nestilia.com
Company name: Robur Commerce BV
Address: Keizersgracht 520H
Registration number: 93475454