Shipping policy

Shipping Policy – Nestilia

Thank you for shopping at Nestilia. This page explains where we ship, how long it takes, and what happens if something goes wrong along the way.

Shipping Destinations

We currently ship within the United States only, including all 50 states. We do not ship internationally at this time.

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Shipping Costs

Standard shipping is free on every U.S. order. No minimum purchase is required, and every package is tracked and insured.

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Processing & Delivery Times

Destination	Processing Time	Transit Time	Estimated Total
United States	1–2 business days	4–7 business days	5–9 business days

Order cut-off time: 3:00 PM ET (New York). Orders placed after the cut-off, on weekends, or on public holidays are processed the next business day. Orders are not shipped or delivered on weekends or public holidays.

Delivery times are estimates, not guarantees. See Unexpected Delays below.

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Shipping Carriers

We ship with USPS and other trusted U.S. partner carriers, depending on your location.

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Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order at any time by clicking the link below:

Track Your Order Here

Please allow up to 24–72 hours after shipment for tracking information to become active.

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Order Cancellation

You can cancel your order within 24 hours of placing it by emailing contact@nestilia.com with your order number.

Once an order has entered processing or has shipped, it can no longer be canceled. In that case, you can return it under our Return & Refund Policy.

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Address Changes

If you need to change your shipping address, contact us within 24 hours of placing your order at contact@nestilia.com. Many orders enter processing quickly, so we cannot guarantee that a change will be possible.

Once an order has shipped, we are unable to change the delivery address. Please double-check your address at checkout.

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Damaged, Lost or Missing Shipments

We take responsibility for items that are damaged or lost in transit.

Damaged items: Please contact us within 7 days of delivery at contact@nestilia.com with your order number and photos of:

• The damaged product
• The shipping packaging
• The shipping label

Please keep all packaging until your claim has been resolved.

Lost or missing packages: If your tracking shows no updates for 10 business days, or your package is marked as delivered but you have not received it, please check with neighbors and your local post office first, then contact us. We will open an investigation with the carrier and send a replacement or issue a refund if the package is confirmed lost.

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Unexpected Delays

In rare cases, delivery may take longer than estimated because of:

• Carrier delays
• Weather conditions
• Public holidays and peak seasons
• Transportation disruptions
• Other events beyond our reasonable control

If a significant delay occurs, we will notify you by email. If your shipment seems delayed, please contact us and we will be glad to look into it.

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Unclaimed Packages

If your package is delivered to a pickup point, parcel locker, or post office, you are responsible for collecting it within the timeframe set by the carrier. Carriers usually notify you by email, SMS, app notification, or tracking update.

Packages that are not collected, or that are refused, and are returned to us are considered unclaimed. Refunds are not issued for unclaimed packages, but we can reship your order on request. Additional shipping fees may apply.

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Returns & Refunds

For returns, exchanges, and refunds, please see our Return & Refund Policy.

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Contact & Company Information

Email: contact@nestilia.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM ET (New York). Closed Saturday, Sunday, and public holidays.

Store name: Nestilia
Company name: Robur Commerce BV
Registration number (KvK): 93475454