FAQ
Which Payment Methods Do You Accept?
- Credit Card
- PayPal
- Google Pay
- Apple Pay
What Guarantees Do You Offer?
✅ Secure and Simple Payment: Your safety is our priority in every transaction. We offer secure and easy payment options so you can shop without worries.
✅ 30-Day Return Policy: We want you to be satisfied with your purchase. That's why we offer a generous 30-day return policy, giving you plenty of time to test your new product and ensure it meets your expectations.
✅ 100% Satisfaction Guarantee: Your satisfaction is our highest priority. If for any reason you are not happy with your purchase, we will resolve the issue.
✅ 100% Trackable Orders: We do not ship anything without a tracking number. This way, we always know where your package is and if it has arrived safely. If the package is lost or misplaced during transit, we will send you a new one for free!
How Can I Track My Package?
Method 1: To track your order, use our Track & Trace system here: www.nestilia.com/pages/track-your-order. Once your order is shipped, you will receive an email with an order number. Enter the order number and the email address you used for your order to see the status of your package. Please note that the system information may be up to 48 hours behind the actual situation.
Method 2: After order confirmation, you will also receive a shipping confirmation email once the carrier's tracking number is known. If you can't find the email, check your spam folder. Click the tracking link in the email or go to https://www.ship24.com/ or https://parcelsapp.com/ and enter the tracking code. Click "Track Package" to see the current status of your order.
When Can I Expect My Order?
The average delivery time is 7 to 14 business days. This is because our products are shipped directly from the supplier to you. This saves on storage and transportation costs, allowing us to offer the products at a lower price than our competitors and cover the shipping costs.
The Expected Delivery Time Has Passed, Where Is My Order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes there can be a delay. If you have not received your order within 3 days after the expected delivery time, please email us at contact@nestilia.com.
No Shipping Update Email / Track & Trace Information Not Available Yet?
Please note that this can take up to a week after placing your order. Once the package is processed by the shipping company, the Track & Trace information will be available.
I Am Not Satisfied with My Order, What Now?
We sincerely apologize for your dissatisfaction with your order. Please contact us at contact@nestilia.com and, if possible, send us photos or videos of the damage so we can take swift action. We are happy to discuss your issue, assist you further, and review the return conditions.
How Can I Contact Nestilia?
If we can help you with anything or if you have any questions, you can contact us via the contact form on our website, or by email at contact@nestilia.com. On business days, we try to respond within 24 hours. During busy times, it may take up to 48 hours.