We aim to process and prepare all orders within 1–2 business days (Monday–Friday). Orders placed after 3:00 PM ET (New York), on weekends, or on public holidays are processed on the next business day.

During busy periods such as promotions, holidays, or peak seasons, additional processing time may be required.

We currently ship within the United States, with free standard shipping on every order and no minimum purchase. Every package is tracked and insured.

Once your order has been processed, transit typically takes 4–7 business days. The total estimated delivery time is therefore usually 5–9 business days. Delivery times are estimates and may vary due to carrier delays, weather, or peak shipping periods.

We inspect returned products within 3 business days of arrival and, once approved, issue your refund within 7 business days. The amount is refunded to your original payment method, and you will be notified by email once the refund has been processed.

The product must be unused, in its original packaging, and returned in the same condition in which it was received. Please include your order confirmation or packing slip, and make sure the item is properly packed to avoid damage during transportation.

Depending on inventory availability and warehouse locations, your order may arrive in multiple packages.

If this occurs, packages may arrive 1–2 days apart.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24–72 hours for tracking information to become available.

You can then follow your package on our "Track Your Order" page by entering your tracking number.

TRACK YOUR ORDER HERE

If you need assistance, our support team is always happy to help.

You have 30 days from receiving your order to return it. The item needs to be unused and in its original packaging. Please contact us at contact@nestilia.com first so we can send you a Return Authorization (RA) number and instructions. Return shipping is the customer's responsibility, unless the item arrived defective or damaged, in which case we take care of it.

Full details are in our Refund Policy.

We sincerely apologize if your order did not arrive in perfect condition.

Please contact us within 7 days of delivery at contact@nestilia.com with your name, order number, and photographs of the damaged item, the packaging, and the shipping label, and we will resolve it promptly with a free replacement or a full refund.

Once we receive and inspect the returned item (within 3 business days), approved refunds are issued within 7 business days. The amount goes back to your original payment method. You'll receive an email confirmation once it's done. Depending on your bank, it can take a few more business days to appear on your statement.

We don't offer direct size or color exchanges. To get a different option, return your original order for a refund (within 30 days, unused and in original packaging) and place a new order. If your item arrived defective or damaged, contact us within 30 days and we'll arrange a free replacement or full refund.

We accept Visa, Mastercard, Maestro, American Express, Diners Club, Discover, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal. All payments are processed via Shopify's SSL-encrypted checkout.

Yes. All transactions go through Shopify's SSL-encrypted checkout. We never see or store your full card details. Look for the padlock icon in your browser address bar at checkout for confirmation.

We collect basic usage data (pages visited, browser type, device info, IP address) to help improve the site. When you place an order, we collect what's needed to fulfill it: name, address, payment, and contact details. Full details are in our Privacy Policy.

You can adjust cookie preferences through your browser settings. Most browsers let you delete or block cookies. For browser-specific instructions, see our Privacy Policy.